Customer Services

CONTACT

<ONLINE ORDERS>

For order enquiries please use our Customer Services email: marketingads@kose.com.sg

SHIPPING & DELIVERY

<DELVERY OPTIONS & CHARGES>

Delivery charges are per order. An order can be delivered to one address only. If you require to send orders to multiple addresses you will need to place a separate order for each address.

<SINGAPORE DELIVERY CHARGES>

Orders placed Monday to Friday excluding Bank Holidays.

<Order Total>

• Below $40: $5
• $40 and above: Free
  

*Orders are processed Monday to Friday (excluding public holidays).
*Orders placed after cut-off time will be processed the next working day.

<DELIVERY TIMELINE>

Estimated delivery times are as follows:

• Standard Delivery: 5 working days
  

Please note that delivery timelines are estimates only and may be affected by:

• peak periods (e.g. campaigns, promotions)
  
• courier delays
  
• unforeseen circumstances

<FAILED DELIVERY / RE-DELIVERY>

Please ensure that your delivery details are accurate.

If delivery fails due to incorrect address or unsuccessful delivery attempts:

• Additional re-delivery charges may apply
  
• Orders may be cancelled without refund of shipping fees

<ORDER TRACKING>

Once your order has been dispatched, a tracking link will be provided via email.

<RISK & LIABILITY>

Risk of loss or damage to the products passes to you upon delivery.

However, if your order is lost or damaged during delivery, please contact us and we will reasonably assist in resolving the issue.

<RETURN & DELIVERY RELATIONSHIP>

• Returns are accepted within 14 days of receipt
  
• Items must be unused, unopened, and in original packaging
  
• Delivery delays do not extend the return eligibility period, which starts from the date of delivery
  

If your item is:

• damaged
  
• defective
  
• incorrect
  

Please contact us within the return period for assistance.

DELIVERY RULES & RESTRICTIONS

<DELIVERY METHOD>

We will deliver your order in accordance with the delivery option selected at checkout.

<DELIVERY ORDER PROCESSING & DISPATCH>

• Orders are processed on business days only (Monday to Friday, excluding public holidays).
  
• Orders are typically processed and dispatched within 2-4 working days after payment has been successfully verified.
  
• Orders placed after the daily cut-off time may be processed on the next business day.
  

Once your order is ready for dispatch, you will receive a shipping confirmation email with tracking details.

<DELIVERY TIMELINE>

• Standard Delivery: 2–4 working days after dispatch
  

Delivery timelines are estimates only and may be affected by:

• peak periods (e.g. campaigns, promotions)
  
• courier delays
  
• weather or other unforeseen circumstances
  

Orders may be delivered in one or more shipments.

<DELIVERY ADDRESSES>

Please ensure that your delivery address is accurate and complete.

• We are unable to deliver to P.O. Box addresses
• Incorrect or incomplete addresses may result in delivery delays or failed delivery.

<FAILED DELIVERY & RE-DELIVERY>
If delivery is unsuccessful due to:

• incorrect address
  
• recipient unavailability
  

The courier may attempt re-delivery or contact you to arrange a new delivery time.

Additional delivery charges may apply for re-delivery requests.

<RISK & LIABILITY>

Risk of loss or damage to the products passes to you upon delivery.

However, if your order is lost or damaged in transit, please contact us and we will reasonably assist in resolving the issue.

To the fullest extent permitted by law, we are not liable for delivery delays caused by third-party couriers.

<RISDELIVERY & RETURN RELATIONSHIP>

• Returns are accepted within 14 days from the date of delivery
  
• Items must be unused, unopened, and in original packaging
  

Delivery delays do not extend the return period.

If you receive:

• damaged items
  
• defective products
  
• incorrect orders
  

Please contact us within the return period for assistance.

<PRICING & CHARGES>

• All prices are listed in Singapore Dollars (SGD)
  
• Prices are inclusive of GST (where applicable)
  
• Delivery charges (if any) are calculated at checkout
  

The total order cost includes the price of products and delivery fees.

RETURN & CANCELLATION PLOICY

Last updated: April 15th, 2026

<Returns>

We accept returns within 14 days from the date of receipt.

To be eligible for a return, items must be unused, unopened, in their original packaging, and in the same condition as received. A valid receipt or proof of purchase is required.

To request a return, please contact us at marketingads@kose.com.sg.
Returns should be sent to:

Please note that returns without prior approval will not be accepted.

<Damaged or Incorrect Items>

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, please contact us immediately so we can assist you.

<Non-Returnable Items>

We do not accept returns for:

• Opened or used beauty products
• Sale items
• Gift cards

<Refunds>

Once your return is received and inspected, we will notify you of the outcome. If approved, refunds will be processed to your original payment method within 10 business days.